Warranty Guide

This Warranty Guide is a guide only denotes the Greens Tapware product warranty as effective from 1 February 2020.
All products come with a warranty included in the product pack and that will be the official warranty by which your claim or inquiry will be evaluated.
Warranty Phone Number: 0800 655 455
Merchants: Please call us BEFORE you advise the customer to call a plumber.
Endusers: Please call us BEFORE you contact a plumber or try to fix the problem yourself.

Customer Details

Enter the purchaser's details below

Product Details

Describe the product and and problem you are experiencing

Warranty Conditions

These conditions MUST be supplied order to be considered for a Warranty Claim

1.  Upload the original customer invoice or receipt 

2.  Is claimant above the original Purchaser/Owner of the Greens' product?

3.  Is the Customer Address stated above the original address where the Greens' product was installed?

4.  Providing contact details of the licensed plumber who installed the Greens' product above will increase the chances of a Warranty claim being honoured

5.  Are you aware of any temperature and pressure limiters which have been installed according to Greens' installation instructions (we may require photos of these when required)?

6.  Please provide photos of installation to ensure product has not been exposed to external environmental elements or to better identify the fault to assist with the claim

RESIDENTIAL TAPWARE WARRANTY

Where Greens Tapware and showers are purchased for use in domestic residential installations, the purchaser or end user may have recourse or remedy under any relevant consumer protection legislation. In addition, Greens undertakes to either repair or replace (at Greens discretion) the tapware or shower fitting, if it is discovered that such tapware or shower contains a material defect which arose in the course of manufacture. The warranty commences on the date of purchase of the product.

Range

Warranty

Tapware
Textura | Gisele
Luxe | Blush

Lifetime

Lifetime warranty on European Brass Cartridge
5 Years – Labour and replacement product or parts.

Tapware
(excluding Applause/Voyage)

20 Years

20 Years Cartridge
5 Years – Labour and replacement product or parts.

Showers
Twin Rail Showers
Rail Showers
Wall & Overhead showers

10 Years

Replacement product or parts.

Finishes
All products

5 Years

5 Years Chrome | PVD | Stainless Steel
1 Year on Matte Black.

Bathroom Accessories

1 Years

Replacement product or parts only.

All Consumables & Spare Parts

1 Years

Consumables include: Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces, hoses and diverter headworks, Slider control, soap dishes, wall fixings, mounting brackets and hoses.
All replacement spare parts.

Applause/Voyage Tapware

5 Years

5 Year – Cartridge
1 Year – Labour, Finish, replacement product or parts.
1 Year – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces and hoses

Conventional Tapware
Marketti Project

5 Years

5 Years – Labour, Finish, replacement product or parts(excludes consumables).

COMMERCIAL WARRANTY

This applies to all non-residential installations including (but not limited to) hotels, motels, rest homes, hospitals, offices, retail outlets, gyms, factories, schools and restaurants. The product is warranted to be free from defects in materials and workmanship and the warranty commences on the date of purchase of the product.

Range

Warranty

Greens QL Cartridge
European Brass Cartridge
All single lever products containing these cartridges

2 Years

2 Years – Cartridge
1 Year – Labour, Finishes, replacement product or parts
1 Year – Consumables – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces, hoses and diverter headworks

All Products

1 Years

1 Year – Cartridge, Labour, Finishes, replacement product or parts.
1 Year – Consumables – Spout seals, O-rings, aerators, kitchen pull-out/pull-down hand pieces, hoses and diverter headworks

Warranty Conditions:

The following conditions must be met, or the warranty will be deemed null and void.
  1. Proof of purchase (invoice or receipt) must be provided.
  2. The Greens product warranty is applicable only on items purchased and installed in New Zealand.
  3. The claimant must be the original purchaser.
  4. The product must be in the original building it was installed in.
  5. The product must be installed by a licensed plumber and Greens installation instructions must be followed.
  6. Temperature and pressure limits within the installation instructions must apply.
  7. All products must be installed to relevant National Standards and State Regulations.
  8. The product has not been tampered with or repaired in any way.
  9. The product has not been damaged by misuse, accident, or neglect.
  10. The product does not contain excessive debris (in-line filters must be installed).
  11. The product has not been exposed to external environmental elements.
  12. All warranty covered repair work is to be undertaken by a Greens authorised service agent or plumber who has received pre-approval from Greens,
  13. Improper cleaning products, including cream cleaners and cleaners containing corrosive acids, scouring agents or solvent cleaners must not have been used on the product.
  14. Other conditions may apply depending on the nature of the installation.

Greens shall in no way be liable to the purchaser or end user of Greens Tapware or showers for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person other than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Greens in writing in advance.

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